Our Real Customer Experience solution monitors your business in 360º, from the performance of your systems to the real experience of your customers.
  • We deliver all the variables keys in real-time, integrated into a complete dashboard.

  • We also cross several referenced systems and get the answers you need on your business.

  • Our team guarantees your effective monitoring
    100% and 24/7
    , reducing internal costs of operation.

  • We monitor your mobile Apps, wearables, IVRs,
    servers, websites, ATMs and any gadgets or systems

    that need to be monitored.

  • We use our BringTo Monitoring platform,
    with the most suitable software for each case.

Real Customer Experience

means monitoring your
channels from your customer’s point of view

We go through your processes as real customers, through technology and team working directly as users of your service channels.

  • 78% of the consumers has already given up some purchase processes because of a bad experience with the service.

    Source: American Express Survey, 2011

  • A typical business hears only 4% of the dissatisfaction of its customers.

    Source: Understanding Customers por Ruby Newell-Legner

  • The probability of selling to a prospect is 5-20%. Selling again to a customer is 60-70%.

    Source: Marketing Metrics

  • It takes 12 positive experiences to make up for one unresolved negative experience.

    Source: Understanding Customers by Ruby Newell-Legner

  • For every customer who bothers to complain, 26 other customers remain silent.

    Source: White House Office of Consumer Affairs

  • Although your customers won’t love you if you give bad service, your competitors will.

    Kate Zabriskie

  • 80% of companies say deliver a “superior” customer service. 8% of people think these same companies deliver “superior” customer service.

    Source: Customer Service Hell por Brad Tuttle, Time, 2011

Learn how our Real Customer Experience service can help you improve your customer experience

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ANALYSIS

We analyze all the technological park next to your IT staff, we interview executives and business teams to determine what KPIs are relevant and understand the use of systems for your user profiles.

SOLUTION DESIGN

We design the solution with best cost benefit, based on the data collected and the expertise of our team, covering multiple markets and industries.

DEPLOYMENT

We configure BringTo Monitoring and the additional monitoring systems that are necessary according to the designed plan. We also customize your dashboards to view the most important results to you and we configure alerts for targeting the proper channels.

MONITORING

Our experts examine periodically the effectiveness of lookups, by applying and adapting improvements solutions.

It monitors any hardware: computers, network equipment, links and etc.
It also simulates and evaluates the experience of users on any type of application like Web, Client/Server, IVR, mobile app etc.
Non-intrusive agents , measure without affecting your infrastructure.
Flexible and 100% customizable dashboard.
"As a service" model without complicated licenses.
24 x 7 team included in the contract.
It also exports data in formats like : HTML, Excel, CSV, PDF and RTF.

Learn how our solutions can help your business

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ADDRESS
AV. MARIA COELHO AGUIAR, 215
BLOCO D - 6º ANDAR. - CEP: 05804-900
SÃO PAULO - SP

CONTACT
11 3290 4000
SOCIAL@BRINGTO.COM

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