BringTo MONITORING

Our Real Customer Experience solution monitors your business in 360º, from the performance of your systems to the real experience of your customers.

We deliver all the variables keys in real-time, integrated into a complete dashboard.
We also cross several referenced systems and get the answers you need on your business.
Our team guarantees your effective monitoring
100% and 24/7, reducing internal costs of operation.
We monitor your mobile Apps, wearables, IVRs,
servers, websites, ATMs and any gadgets or systems
that need to be monitored.
We use our BringTo Monitoring platform,
with the most suitable software for each case.

Real Customer Experience

means monitoring your
channels from your customer’s point of view

We go through your processes as real customers, through technology and team working directly as users of your service channels.

78% of the consumers has already given up some purchase processes because of a bad experience with the service.

Source: American Express Survey, 2011
A typical business hears only 4% of the dissatisfaction of its customers.

Source: Understanding Customers por Ruby Newell-Legner
The probability of selling to a prospect is 5-20%. Selling again to a customer is 60-70%.

Source: Marketing Metrics
It takes 12 positive experiences to make up for one unresolved negative experience.

Source: Understanding Customers by Ruby Newell-Legner
For every customer who bothers to complain, 26 other customers remain silent.

Source: White House Office of Consumer Affairs
Although your customers won’t love you if you give bad service, your competitors will.

Kate Zabriskie
80% of companies say deliver a “superior” customer service. 8% of people think these same companies deliver “superior” customer service.

Source: Customer Service Hell por Brad Tuttle, Time, 2011

ANALYSIS

We analyze all the technological park next to your IT staff, we interview executives and business teams to determine what KPIs are relevant and understand the use of systems for your user profiles.

SOLUTION DESIGN

We design the solution with best cost benefit, based on the data collected and the expertise of our team, covering multiple markets and industries.

DEPLOYMENT

We configure BringTo Monitoring and the additional monitoring systems that are necessary according to the designed plan. We also customize your dashboards to view the most important results to you and we configure alerts for targeting the proper channels.

MONITORING

Our experts examine periodically the effectiveness of lookups, by applying and adapting improvements solutions.

E-Commerce Monitoring

Keep informed about the performance
of your sales channels, anticipate
crises and receive alerts whenever
indexes are out of your goals.
Financial Market Monitoring

We monitor your channels in 360º,
the performance of your ATMs to
the real experience you’re your
mobile applications.
SAP Systems Monitoring

Know when your SAP needs
attention and avoid performance
falls or unavailability to your end user.

It monitors any hardware: computers, network equipment, links and etc.

It also simulates and evaluates the experience of users on any type of application like Web, Client/Server, IVR, mobile app etc.

Non-intrusive agents , measure without affecting your infrastructure.

Flexible and 100% customizable dashboard.

"As a service" model without complicated licenses.

24 x 7 team included in the contract.

It also exports data in formats like : HTML, Excel, CSV, PDF and RTF.

360-degree monitoring
of digital channels

It monitors infrastructure, end user
channels (websites, mobile apps, etc),
IVRs, totems and delivers all results
integrated into dashboards, making diagnoses.
Server and network
monitoring

Not a single agent is installed on the
monitored servers. Monitoring is not intrusive
and uses market protocols (SNMP, WMI, JMX and others),
so it does not compromise the performance of your application.
Monitoring Mobile Sites
and Applications

Performance levels of your mobile sites and apps using
any cell phone models and platforms (iOS, Android, Windows Phone),
which guarantees the real performance knowledge offered to your
audience. Robots fly real devices, without using simulators,
delivering the real experience of your application on different platforms.
Monitoring iOT (Wearables)

Agents monitor any kind of device or M2M
communication: glass, watches, home appliances,
industrial machinery. All information is displayed
in dashboards in an integrated manner, offering the
complete panorama of your channels.
Monitoring Business
indicators/KPIs

Information can come from any data source (relational
banks, excel spreadsheets, RPs, data warehouses, etc.),
without being necessary for ETL processes for the indicators collected.
Monitoring IVAs

Our robots perform the connections and monitor the real experience
in IVR. We test all menus, including how long it takes a human to
pick up. Monitor the compliance with SLAs impartially, as supplier
or consumer, ensuring the health of your business.
Monitoring Totens and ATMs

Besides our automated solutions for systems, a team
of technicians in monitoring logs your manual tests
required, with an input of results in real time, ensuring
complete and synchronized monitoring of all your channels.
Customizable Dashboards

View all results, indexes and relevant information
collected by our platform in infographics displayed
by customized dashboards according to your needs.

Real Customer Experience

means monitoring your
channels from your customer’s point of view

78% of the consumers has already given up some purchase processes because of a bad experience with the service.

A typical business hears only 4% of the dissatisfaction of its customers.

The probability of selling to a prospect is 5-20%. Selling again to a customer is 60-70%.

It takes 12 positive experiences to make up for one unresolved negative experience.

For every customer who bothers to complain, 26 other customers remain silent.

Although your customers won’t love you if you give bad service, your competitors will.

80% of companies say deliver a “superior” customer service. 8% of people think these same companies deliver “superior” customer service.

Learn how our Real Customer Experience service can help you improve your customer experience

ANALYSIS

SOLUTION DESIGN

DEPLOYMENT

MONITORING

E-Commerce Monitoring

Financial Market Monitoring

SAP Systems Monitoring

360-degree monitoring
of digital channels

Server and network
monitoring

Monitoring Mobile Sites
and Applications

Monitoring iOT (Wearables)

Monitoring Business
indicators/KPIs

Monitoring IVAs

Monitoring Totens and ATMs

Customizable Dashboards

Learn how our solutions can help your business

Real Customer Experience

means monitoring your channels from your customer’s point of view

78% of the consumers has already given up some purchase processes because of a bad experience with the service.

A typical business hears only 4% of the dissatisfaction of its customers.

The probability of selling to a prospect is 5-20%. Selling again to a customer is 60-70%.

It takes 12 positive experiences to make up for one unresolved negative experience.

For every customer who bothers to complain, 26 other customers remain silent.

Although your customers won’t love you if you give bad service, your competitors will.

80% of companies say deliver a “superior” customer service. 8% of people think these same companies deliver “superior” customer service.

Learn how our Real Customer Experience service can help you improve your customer experience

ANALYSIS

SOLUTION DESIGN

DEPLOYMENT

MONITORING

E-Commerce Monitoring

Financial Market Monitoring

SAP Systems Monitoring

360-degree monitoringof digital channels

Server and network monitoring

Monitoring Mobile Sitesand Applications

Monitoring iOT (Wearables)

Monitoring Businessindicators/KPIs

Monitoring IVAs

Monitoring Totens and ATMs

Customizable Dashboards

Learn how our solutions can help your business

means monitoring your
channels from your customer’s point of view

360-degree monitoring
of digital channels

Server and network
monitoring

Monitoring Mobile Sites
and Applications

Monitoring Business
indicators/KPIs